South African AI customer service platform Cue secures $2 million in seed funding.

Cue, established in 2018, offers AI-driven customer service solutions primarily on WhatsApp and social media. Serving over 300 clients, including expanding to the UK, it specializes in chatbots and live chats, striving for swift, tailored customer experiences and reduced wait times. South African’s Cue secures $2 million in seed funding.

Notable successes include a 160% sales boost for Mancosa and improved response rates for AutoZone and Richfield. King Price Insurance achieved a 77% ROI through automated WhatsApp insurance quotes, while Affinity Health slashed service costs by 73%.

Future funding aims to enhance AI integration, empowering businesses with automated support and data-driven insights. CEO Richard Nischk sees this as pivotal for efficient customer service.

Africa’s AI market is forecasted to surge, reaching $6.9 billion by 2024 and $18.3 billion by 2030. Recent initiatives like Jetstream Africa’s Jetvision.ai and Kenya’s AI bill indicate the continent’s increasing embrace of AI for various sectors, including trade and regulation.

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